Our purpose, stated plainly.
What we are trying to make true, and the standard we hold our own counters to.
Our mission
Banking that a person can walk to.
We build and run the counters that bring formal banking, government schemes and financial advice into villages that have no branch of their own — today across 438 villages in 9 districts of Bihar — and we hold ourselves answerable for how those counters are run.
Our vision
Reachable
No household in our districts should have to spend a working day to reach a bank counter.
Accountable
Every counter answers to a named supervisor, and every transaction leaves a record the partner bank can inspect.
Understandable
Services explained in the customer’s own language, by an operator from their own village.
Durable
Centres that stay open — staffed, stocked and supervised — rather than launched and abandoned.
How we work
Presence
We staff the last mile ourselves instead of subcontracting it and calling it reach.
Plain dealing
Charges, entitlements and limits are stated to the customer before a transaction, not after.
Traceability
If something goes wrong at a counter, the record shows who was responsible and when.
Patience
Serving a first-time customer well takes longer, and that time is part of the job, not a cost to cut.
Find the counter nearest your village.
Search 455 open service points by village, block or district — or call us and we will look it up with you.