An organisation built for the last mile.
A registered NGO cum charitable trust running Business Correspondent banking, kiosk services and e-Governance delivery — with its field network concentrated in south Bihar.
The organisation, on the record
Parsh Progressive Trust exists to make formal banking reachable from the villages that formal banking did not reach.
- Constitution
- An NGO cum charitable trust registered in Patna, operating PAN India with its field network concentrated in south Bihar.
- Core operation
- Business Correspondent services for partner banks: recruiting, training and supervising the operators who staff village kiosk counters.
- Technology
- Software built and run in-house — a multi-tier hierarchy engine, agent session tracking, target rollup and audit logging.
- Wider practice
- e-Governance and BFSI project delivery, with system-integrator partnerships covering hardware, encrypted POS and platform work.
- Programmes
- Parsh Ek Prayash and a digital literacy programme run alongside the banking network.
Nine districts, 105 blocks, 438 villages
Coverage is concentrated in south Bihar, coordinated from 6 regional offices.
| District | Regional office | Centres | Villages | Blocks |
|---|---|---|---|---|
| Gaya | Gaya | 157 | 153 | 31 |
| Nawada | Nawada | 72 | 70 | 13 |
| Jamui | Jamui | 67 | 66 | 10 |
| Jehanabad | Patna | 40 | 40 | 7 |
| Patna | Patna | 39 | 39 | 12 |
| Lakhisarai | Jamui | 33 | 32 | 6 |
| Rohtas | Sasaram | 23 | 23 | 12 |
| Aurangabad | Aurangabad | 14 | 14 | 9 |
| Arwal | Aurangabad | 10 | 10 | 5 |
| Total | 6 offices | 455 | 438 | 105 |
Figures cover currently active centres. 491 centres are registered in total, of which 455 are open and serving customers.
Every counter has a name above it
Reach is easy to claim and hard to run. A service point that no one supervises stops being a bank counter and starts being a risk — to the customer first, and to the partner bank next.
Parsh operates a multi-tier field structure in which every agent reports to a named supervisor, and every tier answers upward for the tier below it. The trust builds and runs the software that records this: session tracking, target rollup, and an audit trail the partner bank can inspect.
A supervisor reviewing records with an operator during a field visit.
- —
Administrator
Sets targets and holds the partner-bank relationship.
- L4
Project manager
Owns a programme end to end and reports against it.
- L3
Operations manager
Runs service points directly and holds supervisors beneath them.
- L2
District coordinator
Answers for coverage and performance across a district.
- L1
Supervisor
Visits service points and resolves what the agent cannot.
- BC
Bank agent
Runs the counter and serves the customer face to face.
The bottom tier is the one the customer meets. Everything above it exists so that the counter is open, stocked with cash, and staffed by someone accountable.
Board of trustees
The trust is governed by three trustees, each carrying a named remit.
Portrait — Rajnish Tripathi
Rajnish Tripathi
Trustee & Board Director
Strategic governance and system-integrator partnerships.
Portrait — Ripudaman
Ripudaman
Trustee & Operational Head
The Business Correspondent kiosk network and field operations.
Portrait — Vivek Dhanopia
Vivek Dhanopia
Trustee & Management Lead
BFSI and e-Governance project delivery.
Find the counter nearest your village.
Search 455 open service points by village, block or district — or call us and we will look it up with you.